What countries do you ship to?
Answer : We ship our products anywhere in the world. We have partnerships with multiple warehouses located in the United States and Canada. Most shipments within the United States will take 3-7 days. International delivery dates will vary depending on location. For more information on shipping, please see our Shipping & Delivery page.
What is your return policy?
Answer : We provide a 30-Day Money Back Guarantee if you are unhappy for any reason. Please see our Return Policy for more details.
My product arrived broken, malfunctioning, or defective. What do I do?
Answer :
If your product arrived broken, malfunctioning or defective, please contact us at support@krasr.com and we will send you new parts at no cost to you.
Can I cancel or change my order?
Answer :
Additions, changes and cancellations to your order can be made at any time prior to shipment. If you need to make a change, addition or cancel your order, please contact support as soon as possible. If the item has already shipped, we won't be able to cancel the order or make a change until you receive the item. In that case, you will have to file a return to get a refund or change your order.
Are your products safe?
Answer :
Yes, our products are tested to be safe for their respective use. All of our products are manufactured in FDA approved facilities.
Who are your products NOT recommended for?
Answer :
Our products are not recommended for children under 13 years of age or women who are pregnant or nursing. We also do not recommend our products for people with braces.
How long do I need to use your products to see results?
Answer :
Exact instructions for each product are provided on the product page and come with your purchase. We recommend 7-10 days of consecutive use for best results.
Will I feel any sensitivity or irritation using your products?
People who use our products and follow the instructions rarely experience discomfort or sensitivity. However, if sensitivity or discomfort does occur, we suggest with waiting 24 hours before using the products again and using more gently. For those that do have discomfort, please note that it is only temporary and does not require medical treatment. If severe reactions occur, please contact a doctor immediately.